COVID-19 Office Update

Mar 31, 2020

Thank you for your continued interest in Cole West Home communities and we hope that you and your family are safe and healthy as we all manage our way through COVID-19. At Cole West Home, the health and safety of our Customers, Associates and Trade Partners is our Number 1 Priority, and with that said, we want to let you know the following:

Our Model Home Centers are open for business with proper social distancing and cleaning protocols in place.  We are excited to kick off our “Hello Spring” promotion with fantastic values, so check with our associates to find the best deal to get you into a fresh, new, clean home!  You are welcome to visit, make an appointment or connect online, per the guidelines contained here. Cole West Home continues to track CDC, state and local guidance to determine the availability of each Model Home Center and our protocols  This could vary day to day so we encourage you to please call our Internet Sales Consultant prior to a visit to confirm viewing hours and to set up an appointment.

If you are not able to visit in person right now, Cole West will offer virtual visits to you as you search for your new home at a time when interest rates are at historic lows. 

We want to make sure as you plan your visit that you can do so with the comfort you deserve, so the following are the precautions we are taking as a Company to give you some peace of mind: 

  • We are conducting a digital wellness check each morning with all of our Associates to make sure that those who are sick or at risk for COVID-19 stay home.
  • We are cleaning our Model Home Centers and all pertinent Customer touch points within our models regularly to make sure things are sanitized.
  • We will be touring only one family at a time to make sure we are maintaining the proper social distancing.
  • We are asking all of our Trade Partners to conduct a daily wellness check-in with all of their Associates and to ask those that are sick or at risk for COVID-19 to stay home.

In preparation for visits to our Model Home Centers, and for the safety of everyone involved, we will be asking you the following questions before you visit the Sales office and models:

  • Is anyone in your home currently sick or quarantined?
  • Has anyone in your home been in direct contact with anyone with the COVID-19 virus?
  • Are there any other risks for COVID-19 at your home we should know about (travel, etc.)?
  • If yes to any of these questions, then we ask that you please reschedule your appointment, or consider a Facetime appointment.

We look forward to seeing you soon – and helping you and your family to find the home of your dreams. Please E-mail our Internet Sales Consultant, or call at 435-383-4939

Thank you,
The Leadership Team of Cole West Home