Request Received
Thank you for choosing Cole West. Your warranty submission was successful.
Next Steps
You will receive an automated e-mail confirming your request.
Within 3-5 business days, a Cole West representative will contact you to schedule an assessment. If for any reason you do not hear from someone within that time frame, please reach out to [email protected].
- Our warranty department operates Monday through Friday, between the hours of 8 AM - 5 PM, MST. We are closed on most major holidays.
- Warranty appointments are available from 8 AM - 4 PM, Monday through Friday. Service calls may not be scheduled after normal business hours or on weekends.
- For questions on warranty coverage, please refer to the 2-10 Frontline Warranty Booklet linked on our website; as well as distributed at your walk through.
EMERGENCY SERVICE
An EMERGENCY consists of any of the following:
- Total loss of heat in the winter months when temperatures are below 50 degrees.*
- Total loss of electricity, to your home only, not a neighborhood outage.*
- Total loss of water to your home or a water leak that requires the water to be shut off at the meter to avoid serious damage to your home and personal property.*
- Sewer backup in the main drain lines.*
IF YOU ARE FACED WITH A FIRE OR LIFE-THREATENING EMERGENCY, CALL 911 IMMEDIATELY.
- Please refer to your emergency sticker under your kitchen sink and call the proper trade directly if faced with an emergency consistent with the terms above.
- Please submit a warranty request within 2 business days of an emergency event even if the concern was addressed.
*If you experience a disruption in utility services such as electricity, gas or water that is community-wide, please contact the appropriate utility company.