Warranty Request
Be assured that your warranty claim is important to us.
We respond to most requests within 48 hours.
FAQ
You can expect a response from the Cole West Warranty team within two business days, or by the following Monday for weekend requests. For emergency service requests, our team will call you as quickly as possible after your submission to ensure prompt action is taken for your urgent needs. We’ll work with you to schedule a convenient time for a warranty representative to visit your home and conduct a thorough evaluation. After reviewing your claim, our team will take swift action to handle any necessary repairs. Rest assured, we’ll manage everything efficiently to restore your home to its best condition.
Repairs are typically completed within 10 to 30 days, though this can vary based on the specific repair, availability of our trade partners, and your schedule. We strive to provide prompt and efficient service, ensuring your repair is handled as quickly as possible.
If you're experiencing issues with your appliances, please contact the manufacturer directly. Appliance warranties are managed by the manufacturer, and they are best suited to provide the necessary support and service.
Landscaping, including plants and bushes, is not covered under your home warranty. It is your responsibility to maintain their health, which may involve adjusting the existing irrigation system as needed to ensure they thrive.